Privacy Policy

This website is operated by LSI Projects Limited. We take your privacy seriously, and we urge you to read this policy carefully as it contains important information about:

  • The personal information we collect about you, our users;
  • What we do with your information; and
  • Who your information may be shared with.

Who we are

LSI Projects Limited (“we” or “us”) is a ‘data controller’ under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This means we are responsible for, and control the processing of, your personal information.

Information we collect

a) Personal information you provide to us

This website is operated by LSI Projects Limited. We take your privacy seriously, and we urge you to read this policy carefully as it contains important information about:

We collect the following personal information that you provide to us:

  • Name
  • Email address
  • Phone number

This information is typically collected when:

  • Registering for an account
  • Making a purchase

b) Personal information provided by third parties

We may receive information about you from other sources, such as:

  • Credit references from credit agencies

We use this information to:

  • Assess customer creditworthiness
  • Detect potential fraudulent activity
  • Improve and personalise our services

c) Personal information you provide about third parties

If you give us information about another person, you confirm that they have authorised you to:

  • Consent on their behalf to the processing of their personal data;
  • Receive any data protection notices on their behalf; and
  • Consent on their behalf to the transfer of their personal data abroad.

d) Monitoring and recording communications

We may monitor communications such as emails and phone calls for:

  • Quality assurance
  • Training
  • Fraud prevention
  • Compliance

e) Cookies and similar technologies

A cookie is a small text file placed on your device when you access our website. We may also use technologies like web beacons, action tags, flash cookies, or single-pixel gifs. These help us track activity and store user preferences.

We may collect:

  • Number of visits
  • Pages visited
  • Traffic data and location information

This data helps us build user profiles. Some data is aggregated and not personally identifiable.

You can manage or remove cookies through your browser settings. Some features may not work properly if cookies are disabled.

For more on cookies, visit:

  • www.aboutcookies.org
  • www.allaboutcookies.org

Please refer to our separate Website Cookie Policy for more details

HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Identify you and manage your account
  • Process your orders
  • Conduct research, statistical and behavioural analysis
  • Carry out customer profiling

WHO WE SHARE YOUR INFORMATION WITH

We may share your data with law enforcement agencies in connection with any investigation to help prevent unlawful activity.

MARKETING

We may send you information about products, services, offers, and our business via post, email, telephone, text message, or automated calls.

You will be asked to opt in the first time you provide your contact details (e.g. during purchase or newsletter signup). You can opt out at any time — see ‘What rights do you have?’ below.

KEEPING YOUR INFORMATION SECURE

We use appropriate technical and organisational measures to protect your data. However, while we strive to protect your information, we cannot guarantee its security over the internet. If you have concerns, please contact us using the details below.

WHAT RIGHTS DO YOU HAVE?

1. Right to access your information

You can request a copy of the personal data we hold about you (a “subject access request”). To do so, please:

  • Contact us via the details below
  • Provide proof of identity and address (e.g. driving licence or passport and a recent utility bill)
  • Let us know what information you want

We may charge a small fee in some cases.

2. Right to correct any mistakes

You can ask us to correct errors in your information free of charge. Please:

  • Contact us with enough information to identify you
  • Provide details of the correction required

3. Right to stop direct marketing

You can ask us to stop contacting you for marketing purposes at any time. Please:

  • Contact us using the details below
  • Indicate the contact method(s) you wish to stop (e.g. phone, email)

Some communications may still be received during processing of your request.

We may also provide unsubscribe links or options in some communications.

NEED THIS IN ANOTHER FORMAT?

If you need this policy in another format (e.g. audio, large print, braille), please contact us using the details below.

CHANGES TO THIS POLICY

We may update this privacy policy occasionally. Please check this page to ensure you’re aware of any changes.

CONTACT US

If you have any questions or concerns about this policy or the data we hold, you can contact us:

  • Email: [email protected]
  • Post:
    LSI Projects Limited
    15 Woking Business Park
    Albert Drive
    Woking
    Surrey, GU21 5JY
  • Telephone: +44 01483 764646 (Monday–Friday: 9am–5pm; closed weekends and bank holidays)

We may record calls for quality and training purposes.